Jason H Xvd

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Verified Reviewer
| map-marker Stockton, California

Bad customer service and abuse of powers

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I am filing a harassment complaint against the 76 gas station in Stockton ca on center st in downtown! We will need you guys to bring up footage from October 4th in Stockton around 11pm. Your security at the shore abused his powers and pepper sprayed me and my daughter mom! My daughter was in the car as well and she got sprayed she is only 13 months! This is a big issue that I am going to escalate further because of what happen and this issue is not going to be let go
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Pros:
  • Some people are nice some need to get fired
Cons:
  • Discrimination
  • Incompetent employees

Preferred solution: Apology

2 comments
Guest

Im sure you were up to something. Not happy go elsewhere

Jason H Xvd
reply icon Replying to comment of Guest-1982305

Well footage don’t lie and videos and my witnesses as well ... but I have Money to go to war if needs to

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Lowell E

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Verified Reviewer

Did not want to sell propane

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Ive just came back from the 76 gas station at milpitas blvd milpitas, ca 95035. Inwebt there to purchase propane.

I asked the cashier if there was any propane he stopped and thought real quick and said "oh i forgot. Im not allowed to go outside". I said what? Then how are you supposed to get to your car or use the restroom?

He just looked at me and shook his head. He coukd of came uo with a better excuse than that. You can tell he was telling a lie. When i walked up to the window he was watching a movie on his phone.

Maybe he forgote to bring and wear his face mask. But that shouldnt be a reason to not sell the tank of propane. I could of kept a longer distance from him because it was only me that was there. Its people like him that makes people get frustrated and very angry.

Its a cold night and needed the propane for a heater to atay warm during the night. Is that the way your employees do their job? Make up some stupid excuse just not to go outside? Refuse a customer from making a putchase?

Like i said if hes nit allowed to go outaide then hiw is he supposed to use the restroom or go to his car when he gets off? Does he think im stupid maybe i wint think of that? Im filing a complaint on him for not doing his job properly and treating a customer if i was some kind of stupid person. I would like for action to be taken upon him.

If not i will post that gas station and what he did on social media maybe hoping it would spread to everyone not to buy gas there anymore. I will waiting for a reply

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Loss:
$5

Preferred solution: Let the company propose a solution

Alan W Pjt

Completely angered with everything

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You didn't let me explain with a human!! Don't stay on hold to...poof...be hung up on!! Others. Don't waste your time here. Customer service here is absolutely useless now I'm being forced******************************************"****
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Pros:
  • Cleaner facilities
  • Customer service
  • Respect for the lgbtq community
Cons:
  • Obnoxious employee
  • Customer service
  • Incompetent employees

Preferred solution: A human to listen and talk with me

1 comment
Guest

Just stay the F out with your bad attitude.. Problem solved

Ari W Wgx

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Verified Reviewer
| map-marker Los Angeles, California

Complaint about employee

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An Employee by the name of Alehandro got mad when I turned down his proposition to *** with me! I will be filing a police report! He harasses me every time I go to this gas station and calls me *** This is so wrong, and I don't understand why they let an employee like this continue to mistreat customers this way!
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Preferred solution: Let the company propose a solution

User's recommendation: if your an African American woman don't go to this gas station

Reynolds N
map-marker Starkville, Mississippi

Poor customer service

Well I had ordered a 10 pc wing from them and I was assuming that I would get hunts brothers like i usually do. So tonight was a whole different story I go in there thinking everything was all cool I get fried wings with raise on them. I tried to get them swamped out they wouldnt give it to me nor refund me so this is just 11 dollars just went to waist I was not satisfied with my order at all the manager was talking bout a 2 dollar discount gave me a free drink talking bout he losing money next time 2 dollar discount that aint *** now i feel like i should get some free 1s I'm mad as *** the cashier looking talking bout sorry that aint gonna get *** i just lost damn nere 11 dollars I feel like further steps should be taken
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Loss:
$11

Preferred solution: Free wings or refund

User's recommendation: I will put out a bad review about them

Lowell E

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Verified Reviewer

Pissed off

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Don't fo to this gas station at night. These guys are lazy. They rather watch movies on their phones than help customers not to
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Loss:
$5

Preferred solution: Let the company propose a solution

User's recommendation: Not to go there at night

Anonymous
map-marker Spring Valley, Nevada

Hold pending money

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When to get gas today and put $15 and I use my card to get gas when I check my card they hold $100 pending just to get gas at your 76 gas station. I think that is ridiculous putting on hold for $100. Till now still pending. Went to the gas station they said that how they do it they have to hold $100. Why??? What is the reason for the hold $100.
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1 comment
Guest

Same thing happens to me but I never got the gas because the card was declined but yet they held everything I had left on the card and I still have yet to get it back from 3days ago. I'm definitely pissed to say the least

NICOLE H Yzw

Stole money

She suppose to ring up 3.89 but rang up 389.00 and is now refusing to pay me my money and its a pandemic and I have a 6 month old baby a 3 yr old and a 8 yr old
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Loss:
$389
Pros:
  • Nicer people to work there
Cons:
  • Obnoxious employee
  • Discrimination
  • Manipulate

Preferred solution: Full refund

User's recommendation: Never shop here EVER

Anthony D Xrh

Station in poor state of repair

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76 Gas Station - Station in poor state of repair
76 Gas Station - Station in poor state of repair - Image 2
76 Gas Station - Station in poor state of repair - Image 3
76 Gas Station - Station in poor state of repair - Image 4
76 Gas Station - Station in poor state of repair - Image 5
76 Gas Station - Station in poor state of repair - Image 6
The 76 gas station in Parker Colorado at Main Street and Jordan road is in a A significant state of disrepair, giant potholes into and out of the station, the pumps are filthy, oil stains are everywhere. Please contact the absent owner and get this station cleaned up to meet your standard unless of course that is your new standard.
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Preferred solution: Let the company propose a solution

User's recommendation: Clean the pumps and fix the dam potholes at the station

Anonymous
map-marker Redwood City, California

My card was canceled for non-use after being a customer board over 30 years.

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My card was canceled for non-use after being a customer board over 30 years. I received a letter from the credit card company that said I can reapply.

I dont want to reapply. They also stated that I canceled my card. I didnt cancel my card, they did on their own accord. I may patronize the 76 station with cash in the future, but I will never use their credit card system again.

My card probably displays that I was a member since the 90s, and a new card would reflect since 2021. Because I have not used my card during this Covid epic, so I was paying with cash I went to 76, they penalized me I cant find my card and didnt even give me any kind of notice that said, hey if you dont use your card in the next blah blah blah time were going to cancel it. It just seems quite odd that I didnt even get a warning.

Just have to enjoy the embarrassment when I went to the pump and wonder why my card didnt work. Great way to Treat someone whos been a customer, who has never ever made a late payment by the way, for 30 years

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User's recommendation: Don’t support synchrony bank, they are the credit card company to 76

Jamie L Ple

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Verified Reviewer
| map-marker Cotati, California

Disgusty facilities, Discrimantory behavior from a night male staff to a Transgender Female Disabled combat Veteran

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This is one Disgusting Gas station Toilets are blocked and urine from male customers on the seats and floor. Definitely wasn't pleasant for a Disabled female Combat Veteran that has to sit down to do there business. Console male operator didn't care of the hygiene of the bathrooms or want to clean them for customers use. I had to clean it myself which is unacceptable. If I wanted to use the toilet facilities I also was Discriminated as a Transgender Female by the male Console Operator. Telling me to have a good night what ever I am. Which was offensive and rude with poor customer service and a lack of respect from a male that is discrimantory against a member LGBTQ community
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Pros:
  • Nicer people to work there
  • Respect for the lgbtq community
  • Cleaner facilities
Cons:
  • Terrible terrible man
  • Incompetent employees

Preferred solution: Apology

User's recommendation: Dont use this place

Fabian R Xxn

EXTREMELY RUDE CUSTOMER SERVICE

Ppl who work at 76 gas station in Newark on Newark boulevard next to the 84 freeway should be taught the law about Americans with disability act I have asthma and I can't wear the mask and the lady was so rude saying that I couldn't purchase nothing or gas or nothing and called the police on me telling them I don't know what there's no reason for her to be so rude about it she didn't want to hear *** and I think that's pretty pretty wrong of 76 gas station to hire people that don't want to hear nothing you know their job is to take the money and and let the customers go but she wants to be the Mass police at the same time I can't wear a mask because I have asthma it hinders my breathing so what I do now she don't honor the American with disability act where do I go from here. The lady wouldn't give me her name or nothing she just called the police on me she's Asian she's working the 7:00 shift as of today tonight and I think she needs to be taught the laws about 88 and how not to be rude

Just because a person don't wear a mask doesn't give another person the right to to be rude to that person they're still human after all. That young lady tonight needs to be learned taught some manners

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Preferred solution: Apology

User's recommendation: Stop getting gas at that station since they don't don't know how to treat ppl with some kind of respect.

Tyler A Tmc

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Verified Reviewer
| map-marker Kihei, Hawaii

Avoid at all costs!

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I never write poor reviews but this was literally the WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED! I cant believe how awful my mom and I were treated when we stopped in! My mom and I got our trucks oil changed about 4000 miles ago, we had the sticker and everything, but we are trying to cut costs as best we can with the financial crisis coronavirus has brought on many of us, and decided to change the oil ourselves for the first time. We did a good job all things considering. But we couldnt find the dipstick, so we thought maybe it was missing and thought wed ask the mechanics if we had one or if mdaybe they forgot to leave one in. This rude, condescending, Service Writer Jason, shaved head asian-white local mix, comes to the truck, tells us to pop open the hood and both aggressively and cockily states that the dipstick was on the opposite side. And that was awesome! But Jason not only gives us the worst attitude ive ever witnessed in a customer service setting, but tells us literally to *** My mom and I were flabbergasted! He then decides to try and deny he swore at us, then, because were arguing with him inside the gas station, he finally admits it and tries to defend his attitude and behavior, then swears at us again! Me and him both exchange *** yous! as hes bashing my mom. My mom decides to ask to speak to his manager. He refuses to tell us his managers name and just tells us to either wait there until 7:30PM or to call the gas station tomorrow. The poor aunty running the register just sat there ringing up other customers while this is all going down btw. We leave with utter rage towards how terribly we were treated. Has this man never worked a day in his life? Has he ever had a customer? What kind of business are they running at 76? &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;amp;;;; who hired this clown Jason? I will be following up with the manager or owner you *** bet!
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Pros:
  • Close by
Cons:
  • Obnoxious employee
  • Customer service
  • Terrible terrible man

Preferred solution: Let the company propose a solution

User's recommendation: Avoid

2 comments
Guest

So you were changing your own oil on his property?

Guest
reply icon Replying to comment of Guest-1936673

no at home in our garage

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Karen P Giw

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Verified Reviewer

Disgusting service.Rude offensive amployee

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This concerns the 76 station in American Canyon CA 94503. On 10/8/20 I had an unfortunate experience at this facility.An unrelated experience resulted in a flat tire.Unable to move the wheel myself I pulled in at this station intending to call breakdown.My tire was shredded beyond repair so reinflating it was not going to work.However the cell signal in this area was so poor I could not access internet to get the number of breakdown and calls were very spotty and dropping making it very difficult to make any calls.I attempted to explain my predicament to the service attendant who would not believe me and refused to provide any service or look up a number make call for me due to the signal.Although the state of my tire was obvious he then insisted I move my car and immediately leave the premises or he would have me towed/ call police .All I needed was some help calling breakdown and I would quickly have been on my way.Instead I recieved verbal threats. Unwilling to park on the abandoned lot next door as I was alone I managed to drive very slowely to the nearby hotel and leave the car in their lot.I was then forced to walk alone on the side of a busy highway in the dark untill I could get a cell signal.On finally being able to call breakdown I then had to walk back to my car by myself placing myself at risk. This is a horrifying scenario to any driver and particularly to a lone female driver.Stopping at a gas station or asking for help with an emergent situation is hardly unreasonable.I was not asking him to change the tire I just needed some assistance calling breakdown.His actions were not one rude and offensive they also put me at risk.Will certainly not be giving this station any custom in future and would caution any other drivers who might find themselves in a similar situation to avoid your facility as they will likely recieve similar treatment.
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Pros:
  • Some people are nice some need to get fired
Cons:
  • Obnoxious employee

Preferred solution: Not looking for compensation.I just don't want anyone else to go through this and be placed in a similar situation

User's recommendation: Avoid this place.Rude and offensive.

Anonymous
map-marker Redwood City, California

Cancellation of credit card after 30 years of dedication.

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Cancellation of credit card after 30 years of dedication. Because I had not used my credit card at 76, and yes I have paid cash for services there, they decided to cancel my card without any notice. I have not heard back from them yet.
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User's recommendation: Support your local business owners and pay cash only at 76 stations. Do not use the credit card that is supported by the credit card company.

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