Angela R Lam

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Verified Reviewer
| map-marker Whittier, California

Okay maybe my review goes overboard

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You guys owe me money. Dont make me rob you of your franchise legality *** Im sick of stupid people like you who see Hispanics as nothing. Ill show you idiots
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Pros:
  • Cleaner facilities
Cons:
  • Girls always with bad attitude and sleepy
  • No response to issue
  • Obnoxious employee

User's recommendation: Let this stupid company go bankrupt

Ronnie P Xcv

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Verified Reviewer
| map-marker San Jose, California

Unethical business practices

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I was getting propane he charged me for 5 gal I only have a 2. 5 gallon container, and when I buy Marlboro red 100s sometimes it's below $10.00 and other times it's almost elevon dollars this is the 76 station at union and curtner in Campbell California
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Loss:
$9
Cons:
  • Price gouging unethical business practices

Preferred solution: Price reduction

User's recommendation: Don't recomend

Arlen J Otk
map-marker Los Angeles, California

Customer service

Wanted to use my kickback card on a purchase n the man attended told me that I cant use the card because I had already been there, my first time at this station. His name was sharice or something like that. Please contact me on this matter. ASAP or I will go to your corporate office.
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Pros:
  • Nicer people to work there

Preferred solution: Let the company propose a solution

Anonymous
map-marker Houston, Texas

I'm tired of the sign reading one gas price and the gas pumps charging 10 to 20 cents more

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The gas stations in Freeport Texas is charging .10 to .20 cents more on the gas pump than what the sign reads. I don't think that that is legal even if it is it is not right to cheat the customer.
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Cons:
  • Terrible terrible man

User's recommendation: Shop somewhere

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Complain

76 Gas Station - Complain

Today 10/2/21 6:11am I walk in this 76 gas station at 617 E 17th st Santa Ana

The cashier guy name Manny was really rude I asked to put gas on pump #2 like its says on my receive I dont know how he put it on pump #12 I went back to the store and asked him nicely to change it to my pump he said Im not going to do it because you came twice already it was my first time going back to the store I said your confusing me and he said no Im not asked him

again put my money on the correct pump and he said no .I I had to call the cops on him because he want listening , he also said to me you dont speak

English I felt offended but I thought to myself this guy probably does it to most Hispanic people and takes advantage of them thats when I decided to call the cops on him if this review gets to owner of this gas station having employees like him

You wont get any customers nobody should be treated like this .

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Preferred solution: Let the company propose a solution

Antionette P
map-marker Eagle Point, Oregon

76 in cave junction has poor customer services and the the store in dirty and nasty

Since the last manager leftthere. Its been a mess. Horrible customer service drug addict are working treating customer poorly the store is dirty bathrooms are not clean I walked into the store and greeted the worker it was two of them didnt say a word back to me then when I got ready to pay for my things the attitude of the person ringing me up he through his pencil and paper down and was yelling what I wanted this store needs all new workers and better leadership
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Preferred solution: Let the company propose a solution

User's recommendation: Better employeese

Jazmin M Usv

Poor service

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76 Gas Station - Poor service
76 Gas Station - Poor service - Image 2
I reported the problem with the vacuum located outside your 76 gas station in Sanderson Avenue and Stetson Street in Hemet, CA. The personal in charge said it was not theirs, so I questioned to whom I should contact, and she asked me to get a number located outside on the vacuum. I went back, and I was not able to locate the phone number. I took a picture as well. Customer service is not there I hope this gets fixed and at least your company can facilitate contact information to get reimbursed. 10-13-2021 @8:30am.
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Loss:
$2

Preferred solution: Full refund

User's recommendation: To 76; please check services offered at your station to make sure they are working properly

Jesse H Whm
map-marker Federal Way, Washington

Charge on my personal credit card

I have a prepaid card that gets loaded when I donate plasma. I had just finish donating so I could pay a friend back and get gas so I stopped in the 76 in federal way WA.

My card had $55 on it. I pulled $40 from the ATm and gave it to my friend that I owed money to. When I went to use the card to get $12 in gas it was declined. I figured it was due to atm fee so I had him run it for $10 that was also declined.

I called the card services number because I know I had $10 on the card but they told me my balance was zero dallors. There was a charge of 10.68 at the 76 I was at moments before. Basically they stole my money and when I said something to them and asked why I was charged and not giving the gas an older lady came out from the office with a billy club and told me that it would be on there within a half hour and it was because there wasn't 12 on it from the first attempt. It's been 3 hours now and my card is still at zero dollars but says there is a pending perches of 10.68 from the 76...

I need that money now they had no right to take it and hold it.

I swar if i don't see that money I'm going to loss my *** and break every window in that store andi mean it. I've had it with you corporate *** stealing from us and this is the last *** straw

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Loss:
$11

Preferred solution: Full refund

1 comment
Guest

Update: I cooked down some and no I am not going to break any windows however I still have not got my money back and it's been three days now. I starting to think that they lagit stole my money. I'm going to take legal action so if anyone else has had this happen from these guys please let me know so we can put a stop to these theafs

Sara B Jaz
map-marker Eugene, Oregon

Stole money

I got my pouches witch were $4.89 . He didn't get me my receipt . And when it let me know how much was spent I was pissed . He charged me way over $7.23 when I went back to get my money he sat there and try to fiddle with some receipts and acted like he had no idea what I was talking about.im f#$kin pissed. This place is straight BS andran by a bunch of low life tweakers . You can't trust not one of them
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Loss:
$7
Cons:
  • Under the influence employee non-stop

Preferred solution: The guy needs to be fired immediately he's not just doing it this one time he's doing it all the time

Anonymous
map-marker New York, New York

Because

I phoned a couple of 76 stations in Sierra Vista az for the price of diesel fuel because the prices have fluctuated wildly lately. I was told company policy prohibits giving out price information over the phone. Yes, I'm pissed. Your company sucks if travelers are not afforded the chance to secure best prices. Needless to say, I will never spend a dime on your products intentionally.Avoid this company at all costs. They are rude, condensending, and snide.
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User's recommendation: do no business with this company. They are too rich to bother with customer questions

Anonymous
map-marker Jacksonville, Florida

To by food

On Feb 6 I went to the food mart no 76 around 6.00 on Sunday afternoon asking if they have sandwich he said no and just run across the street from where I was I said no but since I am here I will find something else this lady said to me are you going to try to steal I replied no I have enough money to purchase anything in this store I got ready to buy a bag of Doritos chips and I asked her how much she said 2.00 I was racial profile I have photos of my interactions I will like to file a claim against the 76 food Mart 780* ***st. In Jacksonville Florida
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Cons:
  • Discrimination
  • Price gouging unethical business practices
  • Discrimination racial profile

Preferred solution: Get both of them fried

Ebony B Zlw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Assaulted by cashier

76 Gas Station - Assaulted by cashier

prThis particular 27627 baseline st highland ca 92346 gas station is located down the mountain so I use this gas station only because it is necessary the worker by the name of Brian id#3 is always very rude very aggressive has stolen my change and I have to ask him to please give me my change and reciept. I have set extra money on the counter and let him know I have the additional EXACT change and he has taken ALL OF my without my request or permission.

I am very polite very reasonable I'm very approachable I work with the mentally disabled as an administrator I also work with the elderly and I am a behavioral specialist I volunteer as medical assistant for COVID patients and I know how to deal with rude and aggressive and unwarranted behaviors but each time I come into this particular store I greet Brian and say hello and I am very polite each time and Mr Brian is very cold aggressive and mean and most times arrogant when speaking with me I try as a behavior specialist to start each day as a new day and I put forth my effort because maybe Brian was having a bad day so I try to go above and beyond to make sure that I am not giving off the wrong impression and not being aggressive or inconsiderate because I know how it is to work in customer service now today is not the first time that I had to speak to Mr Brian about being rude I noticed but he spoke to someone else that was of a different race but not me and I smiled I said hello I said thank you but nothing from Mr. Brian. Working in a healthcare profession put my life on the line in a pandemic everyday. And I am blessed by God to survive.

Others have not been that fortunate. I understand people can be upset and angry but Mr Brian for no reason at all decided to pull my arm into the cash drawer where I was being served on the outside of the building as a woman at 5 30 am. now I know that Mr Brian can be very mean so I understood that that's why he kept me on the outside. But while I was picking up my change out of the drawer he opened the drawer from his side and snatched my arm in and quite frankly that is assault this man literally injured me and I work in a healthcare facility and I am unable to completely do my job as an essential worker because he's having another bad day I always try to be polite to this man but enough is enough there is so much racism and death going around for this man to wear a chip on his shoulder all because the color of my skin and threatens to call the police and all I want was his name to report to his supervisor.

I am adopted by a white mother and I live in crestline prominently white neighborhood and I am racially profiled on a everyday basis and it has taken me 18 years for these people to accept me and I still experience racism at least twice a week on a on average I explained to Mr Brian that he's always rude always disrespectful always racist when it comes to me coming into the store and I let him know that he injured me in the drawer and he told me why do you still come here then I can't see your arm in there. I video recorded and you can clearly see each side if you cannot see the cashier drawer from outside window to inside window. If 76 gas stations need new equipment and I need to sue so you guys can get new equipment in my area of convience. I live in crestline I go to a highland California 76 gas station just because it is on the way to work where I work with mentally disabled elderly sickly so I can be discriminated against he literally told me why do I come here if I feel he's racist because I'm paying my money and I expected to be treated like I'm paying my money for a service and I would like to not be assaulted for some pennies he threw all over inside the drawer.

I can accept him being rude I can accept him being disrespectful I can accept him being racist even at that because racism does not tread lightly here in America but I at least would like to be treated respectfully and not assaulted buy a worker he did not care about my injuries I did not even get a apology how can we live in a world where I can't even go to the gas station and not fear from my life in my well-being I can't even be respected just because I am a black woman I am an educated black woman I have gone to college I am a coach I work with the elderly mentally disabled I love to help people so I know a thing about customer service I am going to give them everything I got whether I am flipping burgers or pumping gas or saving a life either or someone is spending their money and someone needs to be taken care of and taken seriously so if this is the image that you have at 76 gas station is let me know. Things like this story goes viral with blm NAACP world star news radio. But it's EVERYDAY for some *** PEOPLE. I have a white mother.

76 gas please all I'm asking if you can please just train people screen them see if they're racist see if they're going to be rude who cares if they're racist. But at work you cannot discriminated against a kind creed or culture. He did all 3. PLEASE just make them give proper service there has got to be some kind of handbook and he's saying I'm threatening him by asking him his name I had to ask him for a receipt when I paid cash I asked him for receipts because he has stolen my change he has tried to take my money off the counter so it only convenience I go to this gas station because it is on the way I have face racism in crestline and now I come to San Bernardino borderlands in highland.

Again I am college educated I am polite I have to be I turn the other cheek every single day it is a part of my job I know how to start over immediately as soon as I get that glimmer and that glimpse of Hope and happiness inside of a person so how there I be disrespected just because the color of my skin and get Dear Mr Brian his service for his effort were very poor but he needs to be trained because he's disrespectful and racist.if he's not retrained he needs to be fired and I will post this video in this encounter with this man how horrible it is for me everyday even if I came in there and I did a documentary and I did a test run and a trial and I was nice and sweet and polite every single day this man will disrespect me whether it's long hair blonde hair braids if I come in quiet meek and polite if I'm just Stern and quiet I will still be disrespected rude and abusive. I need action now so someone can please contact me immediately.

I am now hindered from doing my job because Brian does not like polite black women...#please protect our black women... Someone help.

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Loss:
$31

Preferred solution: Public apology and retraining for racial insensitivity gender abuse I need his name to press charges or her must be fired or relocate. I don't feel safe with those kinds of people around. I will reach out for further assistance if I don't see action.

Jeff G Cym
map-marker Fullerton, California

Reinstate credit card

I would like to have my 76 gas card reinstated. My card was always in good standing, never had a late payments and my card was closed for no reason with a zero balance and therefore I would like my card reinstated
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Pros:
  • Nicer people to work there
  • Customer service
Cons:
  • Discrimination

Preferred solution: I would like my 76 gas card reinstated

User's recommendation: Customers who have their cards taken away from them I would recommend that they do not use any 76 gas station

Anonymous
map-marker Ione, Oregon

Mixed communications

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Pump outside allows for loyalty number inside they refuse to accept loyalty number cashier spoke little to none no english spoken
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User's recommendation: pay at pump and go avoid going inside

Anonymous
map-marker Clovis, California

Contaminated Gas caused car to stalled

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I have trusted and always pumped gas from this 76 gas station on Cedar Ave. & Ashlan Ave in Fresno, CA. Unfortunately, last weekend (Nov. 28, 2021) after pumping gas to my 2021 Toyota Highlander, the next day the Check Engine light came on and stalled. I was able to drive it to the dealership to have it inspect. After diagnosing, they concluded that the gas was contaminated. I will need to speak to someone and will definitely avoid this station as well as 76 gas.
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